Duke Energy Sucks: Handling Existing Customer Account Changes
We recognize the essential nature of our service and strive for excellence in all we do. We work our hardest to earn your confidence and trust every day. ~Duke Energy
There’s nothing like a monopoly in the US to make you think that maybe we don’t live in a first world country. Duke Energy, an American electric power and natural gas company headquartered in Charlotte, NC has a policy that no matter how long you’ve had an account and paid your bills on time, the company will not provide power to a new home unless they run a credit check, even if you prepay for the power. Ask them why? The standard answer is “it’s our policy.” That’s not a reason. Handling new accounts without a payment history is one thing; mishandling existing on-time paying customer accounts is quite another. Read more 
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